About the job

Kolcuoğlu Demirkan Koçaklı is seeking a qualified individual to fill the “IT Help Desk Specialist” position. The Help Desk Specialist will provide professional-level administrative and operational services in a high growth and dynamic business environment.

This position is office-based. The Help Desk Specialist will assist with various tasks including on-going support to the Firm's IT team and staff.

Qualifications

• University degree in Computer Science, Computer Engineering, Information Technology, or a related field, or equivalent experience,
• 2-5 years of experience in IT Help Desk operations,
• Excellent command of written and spoken English,
• Deep knowledge of operating systems (ex: Microsoft Exchange, Microsoft Active Directory, Microsoft 365, Exchange Online, MS One Drive, MS Teams), current equipment and technologies, enterprise backup and recovery procedures, and systems performance,
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems,
• Excellent PC skills and proficiency in Microsoft Office applications,
• Strong administrative skills with good attention to detail,
• Exceptional planning and organization skills,
• Strong time management skills,
• Excellent analytical and problem-solving skills,
• Positive and effective team-player with excellent interpersonal skills.

Key Responsibilities

• Monitor daily operations, including server hardware, software, and operating systems,
• Perform technology installations, upgrades, and maintenance,
• Assist in IT infrastructure, including operating systems, security tools, applications, servers, e-mail systems, laptops, desktops, software, hardware, cabling installation and support, wireless technology applications and interface, and IT security,
• Track and maintain hardware and software inventory,
• Answer questions and help employees, regarding software and hardware use; troubleshoot issues and provide technical support when needed,Select and purchase new and replacement hardware and software, when necessary,
• Assist and coordinate with other administrative staff,
• Perform any other administrative duties as required by the Firm.

Please submit your application through our online system on the career page of our website, by clicking the relevant job posting. http://www.kolcuoglu.av.tr/careers

Applications not made through the career portal will not be evaluated.

All applications will be kept confidential.